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Please note that we ship our Masei Helmet products from our Warehouse in Hong Kong. We usually ship the products within 3-5 business days. Once shipped working tracking number will be provided for every order so you can track your package at any time.

 

Delivery time takes between 8-16 Business days for orders within United States, Canada, United Kingdom, Australia and Germany. For orders within EU delivery time takes 8-30 Business days from the day of your purchase. Rest of the World? Delivery time might take 15-45 Business days. Please have in mind that SHIPPING TIMES AREN’T GUARANTEED and may have delays especially around holidays or severe weather.

 

Return Policy:
We will gladly exchange/return your order within 14 days from the date your item was delivered.
All returns/exchanges must be pre-approved with a Return Authorization Number, (RA#) from a PURE HELMET Sales Associate. We will gladly exchange/return your order with an RA # within 14 days of purchase. Shipping charges will apply once we process your exchange. All returns will be charged a 20% restocking fee within 30 days of purchase! No restocking fee will be charged to any exchanged order! If merchandise is damaged, please contact us ASAP so we may initiate a USPS claim. You have 5 days to contact us from the receipt of the merchandise.

Please note that we will refuse any return/exchange packages without an RA# clearly marked on the outside of the box. Please have all merchandise shipped in the original manufacturer's packaging and condition. Make sure that you put the merchandise box inside of the shipping box.
Once merchandise is received in its original condition, we will then process your request.
All out of stock merchandise will be placed on "Back Order" and shipped once it becomes available, unless otherwise instructed.

Please contact us for more info:

Or by calling/texting us at: +1 (347) 688-3078

Thank you for your visit !!!
PURE HELMET