Return Policy:

We will gladly exchange/return your order within 14 days from the date your item was delivered.
All returns/exchanges must be pre-approved with a Return Authorization Number, (RA#) from a PURE HELMET Sales Associate. We will gladly exchange/return your order with an RA # within 14 days of purchase. Shipping charges will apply once we process your exchange. All returns will be charged a 20% restocking fee within 30 days of purchase! No restocking fee will be charged to any exchanged order! If merchandise is damaged, please contact us ASAP so we may initiate a USPS claim. You have 5 days to contact us from the receipt of the merchandise.
Please note that we will refuse any return/exchange packages without an RA# clearly marked on the outside of the box. Please have all merchandise shipped in the original manufacturer’s packaging and condition. Make sure that you put the merchandise box inside of the shipping box.
Once merchandise is received in its original condition, we will then process your request.
All out of stock merchandise will be placed on “Back Order” and shipped once it becomes available, unless otherwise instructed.
Please contact us for more info:
Or by calling/texting us at: +1 (347) 688-3078.