635 79TH ST APT 2

We’re open Monday – Friday, 6 a.m. – 3:00 p.m. EST
Call Sales at: (347) 688-3078

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

PURE HELMET will ship all orders for free to the lower 48 States. Free shipping orders will ship via USPS. For orders outside United States shipping cost may vary depending on the region you are located.

Which payment methods are accepted in the Online Shop?

We accept Credit/Debit Card Payments and Paypal. Credit/Debit Card Payments are processed through Stripe Secure Payments.

How long will delivery take?

Delivery time for items located in the United States take 3-5 business days from the day of your purchase. All of the Products in our store are located in our Warehouse in FL, USA except for the Masei Helmets which are shipped from our Warehouse in Hong Kong and take longer to be delivered (Most likely 8-16 days).

What exactly happens after ordering?

After successful checkout you will receive an email from our Sales Team along with an invoice of your order. You will also receive an email with your tracking number once your item is shipped.

How do I contact PURE HELMET?

You can contact us through email at sales@purehelmet.com or by calling/texting PURE HELMET at +1 (347) 688-3078.

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