We are committed to ensuring your satisfaction with our products. If you need to exchange or return an item, please follow the guidelines below:

Return Period: You can exchange/return your order within 30 days from the date your item was delivered.

Return Authorization: All returns/exchanges must be pre-approved with a Return Authorization Number (RA#) from a PURE HELMET Sales Associate.

Exchanges/Returns: We will gladly exchange/return your order with an RA# within 30 days of purchase. 

Damaged Merchandise: If merchandise is damaged, please contact us immediately so we can initiate a USPS claim. You have 5 days from the receipt of the merchandise to report any damage.

Return Package Requirements: Please ensure that all merchandise is shipped in its original manufacturer’s packaging and condition. Include the merchandise box inside the shipping box and clearly mark the RA# on the outside of the box.

Contact Information: For more information or to initiate a return/exchange, please contact us at: